> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumisreach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Get real-time LumisReach notifications in Slack channels. Know instantly when calls come in and appointments get booked.

Get instant notifications in Slack when calls come in, appointments are booked, or important events happen. Keep your team in the loop without checking LumisReach constantly.

***

## What it does

* **Real-time notifications** - Know instantly when something happens
* **Channel routing** - Send different notifications to different channels
* **Rich messages** - See call details, transcripts, and action buttons
* **Team awareness** - Everyone sees what's happening

***

## Setup

<Steps>
  <Step title="Go to Integrations">
    Navigate to **Settings → Integrations → Messaging**
  </Step>

  <Step title="Select Slack">
    Click "Connect Slack"
  </Step>

  <Step title="Authorize access">
    Sign in to your Slack workspace and grant permissions
  </Step>

  <Step title="Choose channels">
    Select which channels receive notifications
  </Step>

  <Step title="Configure notifications">
    Choose which events trigger notifications
  </Step>
</Steps>

***

## Notification types

Choose which events send Slack notifications:

| Event              | Example message                                            |
| ------------------ | ---------------------------------------------------------- |
| New call           | "Incoming call from John Smith (555-123-4567)"             |
| Appointment booked | "New appointment: AC Repair with John Smith, Tomorrow 2pm" |
| Lead qualified     | "Lead qualified: John Smith is interested in HVAC service" |
| Voicemail          | "New voicemail from 555-123-4567 (45 seconds)"             |
| Missed call        | "Missed call from 555-123-4567"                            |

***

## Channel routing

Send different notifications to different channels:

* **#sales** - New leads and qualified prospects
* **#support** - Customer service calls
* **#appointments** - All booking confirmations
* **#urgent** - Emergency calls only

***

## Rich notifications

Slack messages include:

* **Caller info**: Name, phone, company
* **Call summary**: What was discussed
* **Quick actions**: Call back, view transcript, assign
* **Transcript link**: One-click to full details

***

## Team mentions

Configure @mentions for urgent situations:

* **@channel** for emergency calls
* **@person** when specific team member needed
* **@here** for time-sensitive notifications

***

## Requirements

* Slack workspace
* Permission to add apps
* No additional cost from LumisReach

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Not receiving notifications">
    Check that the channel is selected and notifications are enabled for that event type.
  </Accordion>

  <Accordion title="Wrong channel">
    Update channel routing in Settings → Integrations → Slack → Channels.
  </Accordion>

  <Accordion title="Can't add to workspace">
    You need permission to add apps. Contact your Slack admin.
  </Accordion>
</AccordionGroup>

***

<Card title="Connect Slack" icon="slack" href="https://app.lumisreach.com/settings/integrations">
  Set up the integration now
</Card>