> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumisreach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Numbers

> Get a new phone number or forward your existing one. Your AI needs a number to answer.

Your AI needs a phone number to answer. You can get a new LumisReach number instantly or forward calls from your existing business line.

***

## Two options

<CardGroup cols={2}>
  <Card title="Get a new number" icon="phone-plus">
    **Instant setup**

    Get a dedicated LumisReach number with your preferred area code. Live immediately.

    Best for: Testing, new businesses, separate AI line
  </Card>

  <Card title="Forward existing number" icon="phone-arrow-right">
    **Keep your number**

    Forward calls from your current business line to LumisReach. Customers call the same number.

    Best for: Established businesses, keeping existing number
  </Card>
</CardGroup>

***

## Option A: Get a new LumisReach number

### How it works

1. Choose your area code
2. Pick from available numbers
3. Done. Number is live immediately

### Choosing an area code

Pick an area code that makes sense for your business:

* **Local area code.** Customers see a familiar number
* **Toll-free (800/888).** Professional, nationwide feel
* **Specific market.** Target a particular geographic area

### Pricing

* **Local numbers**: \$3/month per number
* **Toll-free numbers**: \$5/month per number

Most businesses start with one number. You can add more anytime.

***

## Option B: Forward your existing number

### How it works

Keep your current business phone number. Forward calls to your LumisReach number when you want AI to answer.

<Steps>
  <Step title="Get a LumisReach number">
    This is the destination for forwarded calls
  </Step>

  <Step title="Set up forwarding with your carrier">
    Configure your current provider to forward calls
  </Step>

  <Step title="Test it">
    Call your business line and verify AI answers
  </Step>
</Steps>

### Forwarding options

<Tabs>
  <Tab title="Always forward">
    All calls go to AI. You never ring.

    Best for: Full AI takeover, after-hours coverage
  </Tab>

  <Tab title="Forward when busy">
    Calls forward to AI when you're on another call.

    Best for: Overflow handling
  </Tab>

  <Tab title="Forward when unanswered">
    Calls forward to AI after X rings.

    Best for: Backup when you can't answer
  </Tab>

  <Tab title="Scheduled forwarding">
    Forward during specific hours (nights, weekends).

    Best for: After-hours coverage only
  </Tab>
</Tabs>

### Setting up forwarding by carrier

<AccordionGroup>
  <Accordion title="AT&T">
    1. Dial `*21*` followed by your LumisReach number, then `#`
    2. Example: `*21*555-123-4567#`
    3. Press Call
    4. To disable: Dial `#21#`
  </Accordion>

  <Accordion title="Verizon">
    1. Dial `*72`
    2. Enter your LumisReach number
    3. Press Call and wait for confirmation
    4. To disable: Dial `*73`
  </Accordion>

  <Accordion title="T-Mobile">
    1. Dial `**21*` followed by your LumisReach number, then `#`
    2. Example: `**21*555-123-4567#`
    3. Press Call
    4. To disable: Dial `##21#`
  </Accordion>

  <Accordion title="Business landline">
    Contact your phone provider to set up call forwarding. Most business lines support forwarding to any number.
  </Accordion>

  <Accordion title="VoIP (RingCentral, Vonage, etc.)">
    Log into your VoIP dashboard and set up forwarding rules. Most VoIP providers have flexible forwarding options.
  </Accordion>
</AccordionGroup>

***

## Option C: Port your number

Want LumisReach to fully own your existing number? You can port it over.

### How porting works

1. Submit a port request with your current carrier info
2. We handle the transfer (usually 1-2 weeks)
3. Your number now lives on LumisReach
4. All calls come directly to AI

### When to port

Port if you want to:

* Eliminate your current phone bill
* Have full control in LumisReach
* Stop managing forwarding

### When not to port

Keep forwarding if you:

* Want to keep your current carrier
* Need to receive calls on a physical phone sometimes
* Are still testing LumisReach

***

## Multiple phone numbers

Some businesses need multiple numbers:

| Use case                  | Setup                                                                           |
| ------------------------- | ------------------------------------------------------------------------------- |
| **Different departments** | Sales line → AI qualifies leads<br />Support line → AI handles common questions |
| **Different locations**   | Each location has its own local number                                          |
| **Marketing campaigns**   | Track which ads drive calls                                                     |
| **Languages**             | Spanish line → Spanish-speaking AI                                              |
| **Outbound capacity**     | More numbers = more calls per day                                               |

Add as many numbers as you need. Each can have different AI configurations.

***

## Outbound call capacity

If you're running outbound campaigns, two things control your throughput: the number of phone numbers you own (each one is capped at 75 outbound calls per day to protect carrier reputation) and the number of dedicated concurrent lines you have (each runs one call at a time at \$25/mo). Local area codes get materially higher answer rates than toll-free numbers, so most outbound campaigns are best run from a pool of local numbers.

<Card title="Call capacity planning" icon="signal-bars" href="/getting-started/features/call-capacity">
  Full capacity math, budget-vs-goal tables, and recommended starter setups.
</Card>

***

## Branded caller ID

Without registration, outbound calls show as a 10-digit number, or worse, get labeled "Spam Likely". With Branded Calling, the receiving phone shows your business name. Answer rates rise materially as a result.

| Before registration               | After registration |
| --------------------------------- | ------------------ |
| `(555) 123-4567` or `Spam Likely` | `Smith HVAC`       |

### What it does

* **Displays your business name** on the receiving handset across the major US carriers.
* **Improves answer rates.** Most operators see a meaningful lift once registration is live.
* **Reduces spam flagging** by giving carriers a verified identity to associate with your numbers.
* **Includes STIR/SHAKEN attestation** so your calls are cryptographically signed as legitimate.

### Registration process

<Steps>
  <Step title="Provide business info">
    Legal business name, address, EIN or Tax ID.
  </Step>

  <Step title="Verify identity">
    Confirm you're authorized to represent the business.
  </Step>

  <Step title="Submit to carriers">
    LumisReach submits to AT\&T, Verizon, T-Mobile, US Cellular, and most regional carriers.
  </Step>

  <Step title="Approval">
    Usually 5 to 10 business days.
  </Step>

  <Step title="Activation">
    Your name starts displaying on outbound calls automatically.
  </Step>
</Steps>

### What displays

| Option                | Example             |
| --------------------- | ------------------- |
| Business name         | "Smith HVAC"        |
| Business + location   | "Smith HVAC Dallas" |
| Business + department | "Smith HVAC Sales"  |

Keep it short. 15 characters or fewer renders best.

### Pricing

| Plan      | Brand registration    |
| --------- | --------------------- |
| Intake    | \$10/month per number |
| Outreach  | Included              |
| Concierge | Included              |
| Lead Gen  | Included              |

### Maintaining reputation

Once registered, the reputation of your numbers is something you have to protect. Call during reasonable hours, honor opt-outs immediately, keep the message relevant, and identify yourself clearly. Spam reports and block rates show up in your dashboard so you can react before reputation deteriorates.

### Troubleshooting

<AccordionGroup>
  <Accordion title="Name not showing on some calls">
    Older phones and a few smaller carriers don't display Branded Calling. Major carriers on current devices will.
  </Accordion>

  <Accordion title="Still showing as spam">
    Reputation takes time to build. Reduce call volume temporarily and focus on quality calls.
  </Accordion>

  <Accordion title="Registration rejected">
    Usually a mismatch in business info. Verify the EIN and legal name match official records exactly.
  </Accordion>
</AccordionGroup>

## Voicemail

If you enable voicemail fallback for outbound:

* Inbound calls always reach AI directly (no voicemail).
* If the AI can't complete an outbound call, it can leave a voicemail per your script.

***

## Testing your number

After setup, test it:

<Checklist>
  * Call your LumisReach number from your cell phone
  * Verify AI answers with your business info
  * Try booking an appointment
  * Check that notifications come through
  * Review the transcript in your dashboard
</Checklist>

***

## FAQ

<AccordionGroup>
  <Accordion title="Can I use my personal cell phone number?">
    We don't recommend it. Get a dedicated business number to keep work and personal separate. Numbers start at \$3/month.
  </Accordion>

  <Accordion title="What if I want AI to answer sometimes and me to answer other times?">
    Use conditional forwarding. Forward to AI after X rings, during certain hours, or when you're busy. You control when AI picks up.
  </Accordion>

  <Accordion title="Can I transfer calls from AI to myself?">
    Yes. AI can transfer calls to you or any team member. Set up transfer rules for emergencies, VIP customers, or complex requests.
  </Accordion>

  <Accordion title="Do I need a different number for each automation?">
    No. One number can handle all your automations (receptionist, reminders, callbacks). The AI knows which context to use based on who's calling and why.
  </Accordion>
</AccordionGroup>

***

<Card title="Get Your Number" icon="phone" href="https://app.lumisreach.com/answer">
  Set up your phone number in 60 seconds.
</Card>