> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumisreach.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about LumisReach. Find answers to common questions about setup, features, billing, and more.

# Frequently Asked Questions

Quick answers to the most common questions about LumisReach.

***

## Getting Started

<AccordionGroup>
  <Accordion title="How long does setup take?">
    Most businesses are live the same day. Add your business info, connect your calendar, and you're ready to take calls.
  </Accordion>

  <Accordion title="Do I need technical skills?">
    No. LumisReach is designed for business owners, not developers. If you can describe what you want in plain English, you can use LumisReach.
  </Accordion>

  <Accordion title="Can I try it before paying?">
    Pay \$20 to start. That covers your phone number and \$10 in voice credits, and gives you full access with no subscription commitment. After the trial, you pick the tier that fits your volume.
  </Accordion>

  <Accordion title="What information do I need to get started?">
    At minimum: your business name, what you do, and your business hours. You can add more detail later.
  </Accordion>
</AccordionGroup>

***

## Phone Numbers

<AccordionGroup>
  <Accordion title="Can I keep my existing phone number?">
    Yes. You can either forward your existing number to LumisReach, or port it over entirely. Most businesses start with forwarding.
  </Accordion>

  <Accordion title="How much do phone numbers cost?">
    Phone numbers run \$5-10/month depending on type (local vs toll-free). Most businesses only need one to start.
  </Accordion>

  <Accordion title="Can I have multiple phone numbers?">
    Yes. Add as many as you need for different departments, locations, or marketing campaigns.
  </Accordion>

  <Accordion title="Can I choose my area code?">
    Yes. Pick any available area code, or get a toll-free number.
  </Accordion>
</AccordionGroup>

***

## AI Capabilities

<AccordionGroup>
  <Accordion title="Does the AI sound like a robot?">
    No. Modern voice AI sounds natural and conversational. Try our demo to hear for yourself.
  </Accordion>

  <Accordion title="What languages does the AI speak?">
    42 languages: English, Spanish, French, German, Portuguese, Italian, Chinese, Japanese, Korean, Hindi, Arabic, Russian, Dutch, Polish, Swedish, Turkish, Danish, Norwegian, Finnish, Greek, Czech, Romanian, Hungarian, Slovak, Bulgarian, Ukrainian, Croatian, Hebrew, Thai, Vietnamese, Indonesian, Malay, Tagalog, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and Georgian. The AI can automatically detect and respond in the caller's language.
  </Accordion>

  <Accordion title="Can the AI book appointments?">
    Yes. Connect your calendar and the AI will check your real availability and book appointments directly.
  </Accordion>

  <Accordion title="What if the AI can't answer a question?">
    It will acknowledge that it doesn't have that information, collect the caller's contact info, and let them know someone will follow up. You get notified immediately.
  </Accordion>

  <Accordion title="Will the AI pretend to be human?">
    No. If asked directly, the AI will always be honest about being an AI assistant. However, it won't randomly announce it unless relevant.
  </Accordion>

  <Accordion title="Can the AI transfer calls to me?">
    Yes. Define rules for when transfers happen (emergencies, VIP customers, specific requests), and the AI will transfer accordingly.
  </Accordion>
</AccordionGroup>

***

## Calendar & Booking

<AccordionGroup>
  <Accordion title="Which calendars are supported?">
    Google Calendar, Microsoft Outlook (including 365), and Apple Calendar.
  </Accordion>

  <Accordion title="Will AI double-book me?">
    No. The AI checks your real-time availability before offering any time slots.
  </Accordion>

  <Accordion title="Can I set different availability for different services?">
    Yes. Create different booking types with different availability rules.
  </Accordion>

  <Accordion title="Does AI see my personal appointments?">
    No. We only check if times are busy or free. We never read event details.
  </Accordion>
</AccordionGroup>

***

## Pricing & Billing

<AccordionGroup>
  <Accordion title="How much does LumisReach cost?">
    Start with PAYG for \$20 (includes phone number + \$10 voice credits). Plans run from Intake (\$95/mo) to Concierge (\$895/mo), plus a done-for-you Lead Gen tier (contact sales). Every tier includes a block of voice minutes; overage is a flat \$0.20/min. See our [pricing page](/pricing) for full details.
  </Accordion>

  <Accordion title="What happens if I go over my minutes?">
    Additional minutes are billed at \$0.20/minute. No service interruption, no surprise fees.
  </Accordion>

  <Accordion title="Are there any hidden fees?">
    No. You pay your plan fee plus any usage beyond what's included. That's it.
  </Accordion>

  <Accordion title="Can I change plans?">
    Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.
  </Accordion>

  <Accordion title="Do you offer annual pricing?">
    Yes. Pay annually and get 2 months free.
  </Accordion>
</AccordionGroup>

***

## Features & Integrations

<AccordionGroup>
  <Accordion title="Does LumisReach integrate with my CRM?">
    Yes. We integrate with HubSpot, Zoho CRM, and LeadConnector (GoHighLevel) today. Zapier and webhooks cover custom integrations, and Salesforce, Pipedrive, Close, and Attio are on the roadmap. See [Integrations](/integrations).
  </Accordion>

  <Accordion title="Can I get notifications when calls happen?">
    Yes. Get real-time notifications via email, SMS, Slack, or webhook.
  </Accordion>

  <Accordion title="Are calls recorded?">
    Yes. All calls are recorded and transcribed. You can access recordings and transcripts in your dashboard.
  </Accordion>

  <Accordion title="Can I customize what the AI says?">
    Yes. Customize greetings, scripts, and specific responses. You can also add custom prompts to guide AI behavior in specific situations.
  </Accordion>
</AccordionGroup>

***

## Security & Privacy

<AccordionGroup>
  <Accordion title="Is my data secure?">
    Yes. We use industry-standard encryption for all data in transit and at rest. We're SOC 2 compliant.
  </Accordion>

  <Accordion title="Who can access my call recordings?">
    Only you and your authorized team members. We never share your data with third parties.
  </Accordion>

  <Accordion title="Can I delete call data?">
    Yes. You can delete individual calls or all data at any time.
  </Accordion>

  <Accordion title="Is LumisReach HIPAA compliant?">
    We offer HIPAA-compliant plans for healthcare businesses. Contact us for details.
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="My AI isn't answering calls">
    Check that:

    1. Your phone number is active
    2. Forwarding is set up correctly (if using existing number)
    3. Your account is in good standing

    If issues persist, contact support.
  </Accordion>

  <Accordion title="AI is giving wrong information">
    Review your knowledge base for the incorrect information and update it. Changes take effect immediately.
  </Accordion>

  <Accordion title="Bookings aren't appearing in my calendar">
    Verify your calendar is properly connected in Settings → Integrations. Try disconnecting and reconnecting.
  </Accordion>

  <Accordion title="I'm not receiving notifications">
    Check your notification settings in Settings → Notifications. Also check spam folders for email notifications.
  </Accordion>
</AccordionGroup>

***

## Partner Program

<AccordionGroup>
  <Accordion title="Can I resell LumisReach to my clients?">
    Yes. Our white-label program lets you offer LumisReach under your own brand. [Learn more →](/partners)
  </Accordion>

  <Accordion title="How much can I earn as a partner?">
    Partners typically charge \$99-249/month and pay us \$25-35/seat. Most partners see 60-70% margins.
  </Accordion>

  <Accordion title="Is there an affiliate program?">
    Yes. Earn 20% recurring commission for 12 months on referrals. [Learn more →](/partners/affiliate)
  </Accordion>
</AccordionGroup>

***

## Still have questions?

<CardGroup cols={2}>
  <Card title="Chat with us" icon="message">
    Live support during business hours
  </Card>

  <Card title="Email support" icon="envelope">
    [support@lumisreach.com](mailto:support@lumisreach.com)
  </Card>

  <Card title="Book a demo" icon="calendar">
    See LumisReach in action
  </Card>
</CardGroup>